Refund Policy of MossyHarbor
Last Updated: January 1, 2023
Thank you for your purchase at MossyHarbor, located at Pizzeria di Roma, Rome, 00184, Italy. We appreciate you choosing us for your delicious pizza experience. We are committed to providing you with the highest quality foods and services. If you're not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 minutes to inspect your order upon collection or delivery. If you are not satisfied with your purchase, you may request a return provided the product is:
- Uneaten or with a substantial amount of pizza remaining.
- In its original packaging.
- Accompanied by the purchase receipt or proof of purchase.
Refunds
Once we receive the returned item, our team will inspect it and notify you that we have received the returned product. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
If the item is defective or damaged, we will gladly exchange it for the same pizza. If the same item is unavailable, we will exchange it for one of equal value that meets your satisfaction.
Shipping
You will be responsible for paying for your own delivery costs when returning your item. Delivery costs are non-€ refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Non-Delivery
In the rare event that you do not receive your order within a reasonable time frame, please contact us at +39 06 1234 5678 or visit our website mossyharbor.sbs to report the issue, and we will investigate the matter.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 1234 5678 or through our website mossyharbor.sbs.
Please note that our Refund Policy may be subject to change, and we will communicate any changes prominently on our website or through direct contact. Your satisfaction is our priority, and we will do our best to ensure a smooth and fair process for returns and refunds.
Final Thoughts
We value your business, and we thank you for understanding our Refund Policy. At MossyHarbor, we hope to offer you an exceptional experience, both in taste and service!